FAQs
✅ Top 5 FAQ for HostMats
1. Can I personalise my mat with any property name and location?
Absolutely. Each HostMat is fully personalised to your property — simply enter your property's name and location during checkout, and we’ll handle the rest with precision and style.
2. What sizes are the mats? Will they fit my doorway?
All HostMats are standard coir welcome mat size (76cm x 45cm - 18" x 30") — perfect for front entries, patios, and apartment landings. Durable, functional, and designed to impress.
3. How long does delivery take?
Our mats are made to order. Most orders are produced and dispatched within 3–7 business days. Delivery times vary by region — you’ll receive tracking details as soon as your mat ships.
4. What are HostMats made from?
Premium-grade coir (natural coconut husk fiber), backed with anti-slip rubber. They're tough, stylish, and made to handle real guest traffic — all while elevating your property's curb appeal.
5. Do you offer any bundles or discounts for multi-property hosts?
Yes — our exclusive 2 for $269 HostMat Bundle is perfect for hosts with multiple listings. It’s the best way to save while keeping the luxury, custom look your properties deserve.
6. Do you accept returns or exchanges?
Because each HostMat is custom-made for your property, we’re unable to accept returns for change of mind.
That said, our goal is to make sure you love your mat. If there’s any issue with your order — like damage in transit or a printing error — reach out within 7 days of delivery with a photo, and we’ll do everything we can to make it right. See our Custom Order Terms